Karen’s expertise is working with Founders and Executive Teams whose businesses are calling out for change
Imagine a 50+-year-old family business that operated purely on love and loyalty. It had no business systems or processes, supplier agreements, brand guidelines or detailed customer experience strategy.
Despite being recognised internationally, the independently-owned business never saw the need to create repeatable systems or frameworks for its staff or distributors, and had no plan for growth.
After 54 years of operating, the business, built on love, loyalty and family, was starting to decline. Increasing competition, flat sales, falling margins and increasing costs. An absence of strategic and operating plans, and no meaningful reporting, performance focus, KPIs or accountability, meant the business was unable to respond. The company hadn’t produced a new product for years! They were stuck and the market was moving much faster than they were.